Returns and Repairs

Returns and refunds

All our products are custom made specifically for every customer. This means that no refund is possible after the manufacturing process starts. If you request a refund before we start working on your monitors it will be completed within 10 working days.

Warranty repairs

If you wish to return product for a repair please contact us via e-mail to start the process.
Please make sure to include description of the problem along with monitors you’re sending to our lab for repair.
If you’re shipping earphones to our lab please mark the package as “No commercial value” as we may refuse to accept packages with custom charges incurred. This package will most probably be sent back by shipping company.

All repairs are handled by our lab under adress:
Lime Ears Emil Stolecki
Ul. Alfreda Nobla 23A
03-930 Warszawa
Poland

Post-Warranty repairs

If your warranty period is over, don’t throw your hand (“cause everybody hurts, sometimes…”). We’re here to help. Please contact us and we will take it from there.

*Please note that many issues can be resolved by following simple steps that you can perform on your own. Please visit our User Guide page for details.