Warranty

Product warranty

We provide 1-year limited warranty on our products against material defects of external shell or the internal components. Damage, breakage or other misuse, wear and tear, abuse accidents, unauthorized repairs or modification, acts of God are not covered by warranty.

Warranty does not cover cord.

Warranty does not cover internal components provided by the customer for reshelling service.

Fit warranty

Most of fit issues are caused by improperly made ear impression. So this is very important that your impression by professional audiologist strictly due to our instructions.

But since not always things turn out like they’re expected Lime Ears provides limited warranty against poor fit of your monitors. We’re offering up to three refit procedures with no additional charge (customer covers the shipping to our lab). EU orders must be sent back 30 days from the date you received your monitors (60 days for International orders).

Be sure to contact us before shipping!